FAQ & troubleshooting

Account & sign-in

I didn't get the magic-link email. Check spam, and make sure you typed the address correctly. You can also use More sign-in options to sign in with Google/Microsoft/GitHub or a password instead.

Why am I asked to set up an authenticator app? Password sign-in requires two-factor authentication for your security. Scan the QR code once with any authenticator app; afterwards you'll just enter a 6-digit code. Social logins (Google/Microsoft/GitHub) and magic links don't need this step.

Where do I manage my profile, team, invoices, or API keys? On the Aize Platform: platform.aize.dev (also linked from the account menu in chat).

Models & limits

Why is a model locked? Locked models belong to a higher plan. The lock shows exactly which plan unlocks it. Within your plan, all included models are unrestricted.

What is Auto? Auto is a smart default that routes your message to a capable model automatically — and it's included in the Free plan. If a provider has issues, Auto fails over to an alternative model by itself.

I hit my daily message limit. What are my options?

1. Wait for the reset (the Usage section on the Billing page shows a countdown), 2. enable Extra usage to continue from your wallet balance, or 3. upgrade your plan. On Pay-As-You-Go there are no daily caps.

Do unused messages roll over? No — daily and weekly allowances reset on their own schedules.

Files & tools

Which files can I attach? Images, PDFs, text files, and JSON — up to 10 files per message, 25 MB each. Use File Search to ask questions across your uploaded documents with citations.

Web search isn't returning sources. Make sure Search is toggled on in the ＋ menu. The "Searched the web" row above the answer expands to show sources.

A connector says "Session expired." The provider's sign-in simply timed out. Click Reconnect — you'll re-approve on the provider's page and be back in seconds.

Can Aize read my Gmail/Drive in the background? No. Connectors act only when you use them inside a conversation, with the exact permissions you approved on the provider's consent screen. You can revoke access anytime from the provider's security settings or disconnect in Manage connectors.

Billing

My crypto payment shows "pending." Crypto confirmations can take a few minutes. The payment page updates automatically; your plan activates as soon as the network confirms.

How do I get an invoice? Billing page → Payment History, or the full invoice archive on platform.aize.dev.

What happens to my data if my plan expires? Nothing is deleted — you fall back to the Free plan and keep all your conversations, files, and memories.

How does team billing work? Team workspaces use a shared wallet funded by the organization — no per-seat subscriptions. See Plans & billing.

Privacy

What does Aize Chat remember about me? Only what you can see in the Memories panel — preferences, work context, skills, interests. You can delete any memory or turn personalization off in Settings → Personalization. Temporary chats are never saved or remembered.

Can I delete a conversation? Yes — hover a conversation in the sidebar for delete/rename options. Deleting is permanent.

Still stuck?

Email [email protected] — include the approximate time, what you tried, and a screenshot if possible. Priority support is included with the Max plan.